Knowledge, Skills & Abilities:
- Reads, speaks, understands and writes proficiently in English.
- Works independently and is self-directed.
- Works effectively in a team environment.
- Organizes, prioritizes, and coordinates multiple activities and tasks.
- Works with initiative, energy and effectiveness in a fast-paced environment.
- Remains calm and effective in high pressure situations.
- Produces work in high quantity and quality.
- Problem-solves with creativity and ingenuity.
- Use of multi-line telephones and other office machines.
- Proficiency in the use of Microsoft Office applications; Word, Excel and Outlook.
- Knowledge of medical terminology.
Education:
- Graduation from an accredited school of practical nursing or medical assisting program
- Valid state license to practice practical nursing or certificate of medical assisting
- CPR certification
Experience:
- Customer service related experience working with the general public (1 year).
Preferred:
- Experience in a multiple provider medical practice.
- ICD-9 coding experience.
- Healthcare information systems, such as electronic health record and practice management systems experience.
Job Specific Functions/Performance Expectations:
- Greets patients, interpreters and visitors, in person and by phone, in a prompt, courteous and helpful manner, responds to inquiries, takes messages, and provides accurate information regarding schedules and services.
- Monitors schedules and patient arrivals, participates in sequencing patients, and provides assistance to co-workers to maintain a smooth and efficient patient flow for entire clinic for maximum productivity.
- Assists the providers with minor diagnostic procedures, treatments and education as directed.
- Demonstrates knowledge of examination, diagnostic, and treatment room procedures.
- Complete triage duties as directed by the Clinical Nursing Supervisor.
- Contacts patients prior to appointments to updated patients health history and information relevant to the appointment.
- Review scheduled appointments in advance in preparation for the patient visit. Obtaining any needed information.
- Timely review and completion of tasks as assigned.
- Accurate and timely completion/documentation of services provided, to include submission of billing codes.
- Keeps patient exam and procedure rooms fully stocked, organized, clean, safe and prepared before and after each patient encounter. Prepares appropriate instruments and materials for each treatment procedure.
- Follows established inventory and supply monitoring system and purchasing protocols for maintaining stock and ordering supplies as assigned.
- Follows established protocols for routine calibration, cleaning, disinfection, sterilization of instruments and equipment as assigned and identifies and reports maintenance and repair needs.
- Adheres to attendance standards in order to perform the job functions for daily operations and/or continuity of patient care.
- Promote continue quality improvement throughout the organization.
To apply, please send your resume to Brandy Epling – [email protected] |
