Medical Receptionist Position
OVERALL PURPOSE OF JOB: Greet patients creating a positive and friendly environment for patients and guests.
PRIMARY RESPONSIBILITIES:
- Greet patients as they arrive
- Check in patients utilizing referral knowledge when necessary
- Disperse required forms to each patient
- Schedule follow ups and any appointments requested by the Doctor
- Data Entry of demographics and insurance information
- Scanning received documents into Greenway
- Research and route phone calls to appropriate locations
- Schedule appointments over the phone
- Responsible for daily deposit at the end of each day
- Re-stock forms when low
- Closing procedures: Tidy reception area, coffee, recycle bins, etc.
- Assist with other office duties as needed:
- Scanning for Medical Records
- Fill in for Patient Services/referrals
- Calling on referrals received
- Obtain authorizations for surgeries and special studies
KNOWLEDGE AND SKILLS
- Ability to establish and maintain effective working relationships with patients, employees and the public
- Knowledge of grammar, spelling, and punctuation to type patient information
- Skill in operating a computer, fax, and copy machine
- Ability to speak clearly and concisely
- Ability to read, understand and follow oral and written instructions
- Skill in answering the telephone in a pleasant, helpful and professional manner
- Knowledge of insurances, referrals and authorizations
EDUCATION, QUALIFICATIONS, SPECIAL TRAINING:
- High school diploma or GED
- Type 40 wpm
EXPERIENCE:
- Two year work experience in a medical office setting
- Knowledge of medical terminology
- Word processing and computer skill
EQUIPMENT USED:
- IBM compatible computer
- Electronic Health Records
- Fax/copier
- Multi-line phone
Note: Position requires frequent standing or sitting for prolonged periods of time. Requires some bending, stooping and stretching. Requires eye/hand coordination and manual dexterity necessary for the operation of the basic office equipment such as computer, fax, copier and telephone. Requires use of telephone. Requires hearing in normal acuity range and eyesight correctable to 20/20. Requires ability to work quickly and accurately, and in high stress situations with patients who may be confused, nervous and/or irritated. This description reflects the primary responsibilities of the position identified for the purpose of job evaluation. It should not be construed as a detailed description of all work requirements that may be inherent in the position.
